Our products are handmade and every care is taken throughout each stage of production. Due to the nature of wooden products, there may be slight differences or minor imperfections that can not be sanded back or painted. These character marks are in no way a fault of the product nor affect their use.
It is recommended that children be supervised by an adult when using our products. Teacupkids accepts no liability for misuse of products. All products are described and photographed to the best of our ability.
All items are carefully checked, packaged, and sent by third-party courier.
Once an order has been shipped, Teacupkids accepts no responsibility for loss or damage to packages. We will however, attempt to resolve the issue to the best of our ability.
If an incorrect mailing address is provided and an order is returned to us, additional shipping costs will be required to be paid by the customer.
RETURNS AND EXCHANGE POLICY
Please choose carefully as we do not offer refunds or exchanges for change of mind purchases. All orders are custom made which means all orders are final and cannot be cancelled once purchased.
If in the event you do receive faulty or damaged goods, contact must be made within 7 days, and photos will need to be sent to us via email. We may request the item be returned to us, in order to replace the item/s.
Your privacy is important to us and any information collected is for the purpose of processing and delivering your order. Under no circumstances will personal information be released to a third party.